Warranty extension
Extension of the warranty for a further year.
First Level Service Agreement
Fixed response times - technicians on site within a defined time window if required.
Service & maintenance contract
Annual maintenance & inspection incl. small parts and service report. Major repairs on request.
Spare parts package
Customized packages with standard wear parts to avoid downtimes.
The service offering in detail
- Remote maintenance: We connect to your machine, analyze the problem together with your team and can rectify many faults quickly and without an on-site visit.
- Fast on-site service: Our experienced technicians are available worldwide to minimize downtimes and rectify faults quickly.
- Factory repair: Defective components are professionally repaired and refurbished - with original parts for maximum reliability and durability.
- Spare parts supply: Thanks to our extensive warehouse and optimized logistics processes, spare parts are available quickly to avoid downtime.
- Training courses: Training for your operating personnel reduces errors and increases efficiency.
- Production support: We support you in the start-up phase after commissioning the machine to ensure a smooth start to your production.
- Preventive maintenance: Regular maintenance increases machine running times and avoids unplanned machine downtime.
- Individual service packages: Weekly or monthly on-site support, e.g. after major conversions or for the joint running-in of a process - tailored to your requirements.